Together | Thriveologie Privacy Policy

Last updated: 08.09.2026 - Version: 1.1

This notice explains what we do with your personal information when you use Together. We have tried to write it plainly. If anything is unclear, ask us and we will explain it properly.

1. Who we are

Together is provided by Thrive Health and Wellness (Collaborative) Limited, trading as thriveologie. We are the data controller for the information described here.

We handle your information in line with UK data protection law: the UK GDPR and the Data Protection Act 2018.

2. What this notice covers

Together, on the web and through our iOS and Android apps. It covers your account, the community, live sessions, the Together assistant and the wellbeing questions.

3. What we collect

When you join

You reach Together through an invitation link from your employer, landlord, building management or another organisation you are connected to.

About the pillars question. You are choosing which parts of Together you want to see. Picking Mind, Body, Nourish or Foundations adds you to those spaces. Skipping it puts you in all of them. You can change your spaces yourself at any time, and nothing you choose is fixed. It is a way of filtering a library, not a statement about your health.

When you use Together

Automatically

From your organisation

Your employer or building gives us what we need to set up your access: your name, email address and which site you belong to.

4. The wellbeing questions

This is the only part of Together where we handle information the law treats as especially sensitive, so it has its own section.

Together asks four questions used by the Office for National Statistics to measure wellbeing across the UK population. We ask them when you join and every few months afterwards.

Answering is entirely optional. You can use all of Together without ever answering them, and you can stop at any point. Nothing closes to you either way.

We need your permission, because your answers say something about how you are, and UK law treats that as health information. You give that permission by ticking the box in your profile. You can untick it whenever you like, and we will stop using your answers. It is the same tick, in the same place, so withdrawing is exactly as easy as giving.

Our lawful basis: your explicit consent, under Article 9(2)(a) of the UK GDPR.

We keep your answers linked to your account so you can come back and see your own picture over time. That is the point of them.

Your answers are kept to ourselves. Your building or your employer only ever sees combined averages for their own site, never individual responses, and never who has answered and who has not. We do not report at all on groups too small for that to stay anonymous. Section 7 sets out exactly where those limits sit.

5. How we use your information

Where we rely on legitimate interests we have considered whether that is fair to you. Ask us and we will share that assessment.

6. Other members, and what they can see

Together is a community, so some of what you do is visible to other people.

Other members can see:

Other members cannot see:

Your settings. By default your profile appears in the member directory and direct messages from other members are switched off. You can change both whenever you like.

A thought before you post. Members at your site may be colleagues or neighbours. Use the directory and messaging settings to suit how visible you want to be, and please read section 12 about what happens to your posts if you leave.

7. What we tell your employer or building

Your employer, landlord or building management pays for your access. They do not get to see what you do here.

What they receive:

What they never receive:

The limits we apply. All reporting is combined at site level and nothing is ever broken down by age, gender, occupation or team.

We do this because below those numbers it starts to become possible to work out who said what, and that is not a risk we are willing to take with something you told us in confidence.

8. Live sessions

Live sessions are recorded and made available afterwards.

We remind you at the start of each session that it is being recorded. If you would rather not take part in a recorded session, watch the recording afterwards instead.

Live sessions are delivered using Zoom Communications Inc., and we keep a record of which sessions you booked and attended.

9. The Together assistant (Ori)

Together includes an assistant that helps you find content. It is powered by OpenAI, through the Circle platform.

It answers only from content our experts have created for Together. If it cannot find an answer here, it will tell you so rather than guess.

Please read this before you use it:

We are a small team and the assistant is not monitored around the clock. Our monitoring hours are Monday to Friday, 10am-4pm.

Because our team can read these conversations, please treat them as you would an email to us rather than a private diary.

Model training. Circle states that community data is not used by Circle or by OpenAI to train or improve any AI models, and that no data is stored, retained or logged by OpenAI beyond generating the answer you asked for.

10. Who else handles your information

We use other organisations to run Together. They can only use your information to do the job we have given them.

The platform and its suppliers

Circle keeps the current list of its suppliers at circle.so/dpa. We check it when they notify us of a change.

Our app stores

Apple and Google are our own arrangements as the publisher of the apps, rather than Circle's. They handle only what is needed to distribute the app and deliver notifications. Their own privacy policies explain what they do with it.

Other sharing

We may also share information where the law requires it, or to protect someone's safety.

We never sell your information, and we never share it for anyone else's marketing.

11. Where your information is processed

All of the organisations above process information in the United States.

The UK considers the United States to have different data protection rules from ours, so we cannot simply send your information there. Instead, it is protected by a specific legal agreement.

Circle's Data Processing Addendum uses Standard Contractual Clauses together with the UK Addendum issued by the Information Commissioner (the international data transfer addendum to the European Commission's standard contractual clauses, version B.1.0). This applies to Circle and to all of its suppliers listed above.

Apple and Google are covered by the data protection terms in our developer agreements with them.

In practice this means that whoever is holding your information, and wherever they are, they are contractually required to protect it to the standard UK law expects, and you keep your rights over it.

12. How long we keep your information

What happens to your posts when you leave

Please read this before you post something personal.

If you close your account, or your access ends because your organisation's arrangement has ended, anything you posted or commented stays in the community, with your name attached. Your profile becomes inaccessible but your posts do not disappear.

We do this so conversations other members took part in do not fall apart when one person leaves.

If you would rather your content was removed, tell us and we will remove it. Use the Manage your information form at together.thriveologie.co.uk/c/manage-your-information, or email hello@thriveologie.co.uk. You can ask before you leave or at any point afterwards, and you do not need to give a reason.

13. Emails

We send you emails needed to run your account, such as confirming your sign up or telling you about a change to this notice. You cannot opt out of those while you have an account.

Separately, you can choose to receive occasional emails about new content and events. That is optional. Unsubscribe any time using the link in any of those emails, or by telling us.

We do not send you marketing on behalf of anyone else.

14. Cookies

Together uses cookies and similar technologies. Our Cookie Notice at together.thriveologie.co.uk/c/cookie-notice explains which ones, what they do and how to change your choices.

15. Keeping your information secure

We take reasonable steps to protect your information, and so does Circle as the platform we are built on.

No online service can promise perfect security. If something goes wrong that affects you, we will tell you.

Please keep your login details to yourself, and tell us if you think someone else has access to your account.

16. Age

Together is for people aged 18 and over. It is not designed for children and we do not knowingly collect information about anyone under 18.

If we find that an account belongs to someone under 18, we will close it and delete their information.

17. Your rights

You have the right to:

The quickest ways to use them:

We will respond within one month. If your request is complicated we may need longer, and we will tell you if so. There is no charge.

18. Changes to this notice

We may update this notice. The version number and date at the top tell you when we last did.

If we change something that materially affects you, we will tell you in Together and by email before it takes effect.

19. If you are unhappy with how we have used your information

Please tell us first. You can:

We will acknowledge your complaint within 30 days of receiving it. We will look into it, tell you the outcome, and keep you updated on our progress while we do.

If you are not happy with how we handle it, you can raise the matter with the Information Commissioner's Office. Online: ico.org.uk/make-a-complaint/. Telephone: 0303 123 1113.

20. Contact us

Thrive Health and Wellness (Collaborative) Limited, Forest House Office, 3 to 5 Horndean Road, Bracknell, Berkshire, RG12 0XQ. hello@thriveologie.co.uk